Randstad Digital is currently working with a large government owned corporation in Queensland to find a Business Data Support Analyst to join their team for a 4 month contract. This position is responsible for being the middle man between the Data & Performance team and the wider business. This role is based in Fortitude Valley, with a hybrid working arrangement of 2-3 days in the office.
Key Responsibilities:
1. Serve as the first point of contact for all incoming support and new requests into the Data & Performance Team.
2. Manage and respond to 1st level service report inquiries.
3. Review, assess, and triage requests, determining the appropriate course of action or escalation.
4. Assign requests to relevant team members based on expertise and availability.
5. Facilitate communication between internal teams raising requests and the appropriate members of the Data & Performance Team.
6. Provide timely and accurate updates to stakeholders regarding the status of requests and resolution progress.
7. Ensure seamless workflow between cross-functional teams, supporting collaboration and alignment.
8. Monitor and track request resolutions to ensure effective and efficient outcomes.
9. Maintain and update the service request tracking system to ensure accurate records of interactions and resolutions.
Necessary Skills & Qualifications:
1. Strong communication skills, both verbal and written, to effectively manage internal and external stakeholder relationships.
2. Excellent problem-solving skills with the ability to assess and triage incoming requests.
3. Strong organisational and time-management abilities to handle multiple requests concurrently.
4. Attention to detail and ability to maintain accurate records of requests and resolutions.
5. Ability to work collaboratively and build relationships across teams.
6. Proficiency in using support ticketing systems and tracking software.
7. Basic understanding of data and performance-related concepts, preferably in a team-oriented or technical environment.
Interested? Apply Now!
Send your application by clicking “Apply Now” and following the prompts. Alternatively, send your application to.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills: Stakeholder engagement, knowledge of Data & Analytics
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