Iconic Whitsunday Adventures operates a portfolio of premium tourism experiences, including the elegant Lady Enid Sailing, the high-speed Viper Outer Reef Adventure, the popular Sundowner Sunset Cruise, and the land-based Coastal Explorer tour.
We pride ourselves on delivering exceptional guest experiences, sustainability, and genuine connection to the Whitsundays.
We are seeking an enthusiastic and professional Tour Guide & Guest Experience Leader with strong maritime and customer service credentials to join our passionate team in Airlie Beach.
This role involves guiding guests on both marine and land-based tours, providing engaging interpretation, ensuring safety and comfort, and creating memorable adventures.
A minimum of 2 years of tourism or guiding experience is required for this role.
Key Responsibilities
Escort and engage visitors on sightseeing, cultural, and adventure tours
Deliver high-quality commentary highlighting the environmental, historical, and cultural values of the Whitsundays
Ensure guest safety and wellbeing, including first aid response where required
Operate vessels and assist with sailing, snorkelling, and onboard service
Planning and rearranging schedules and itineraries
Capture guest engagement moments, including in-water photography
Maintain accurate guest records and assist with logistics, scheduling, and reporting
Represent Iconic Whitsunday Adventures with professionalism and enthusiasm
Respond calmly and effectively to emergencies (first aid, O2, rescue readiness)
Work collaboratively with skippers, deckhands, and the operations team
Qualifications and Experience
Current Coxswain Grade 3 NC or higher (Master