Overview
Business Systems & Infrastructure Manager – Defence Delivery
We currently have a position available for a Business Systems & Infrastructure Manager – Defence Delivery. Step into this pivotal leadership role at the heart of Defence technology.
Lead the Defence Delivery Digital, Data and Cyber (DDC) team to deliver service excellence in IT operations, business system administration, infrastructure and network management and support for the 3 lines of Business in Defence Delivery. As a confident people leader, you will drive resolution of operational business requests ensuring service levels met contracted customer obligations. Build long-term strategic relationships across multiple teams and disciplines including vendors, and own IT operations while directing continuous service improvements in alignment with digital and data capabilities. If you’re ready to lead high-impact transformation in a mission-critical environment, this is your opportunity to make a difference.
Key Responsibilities
- Leadership & Team Management – Foster a service-oriented culture that balances operational outcomes with resource and staff development. Provide growth opportunities through succession planning and performance reviews.
- Strategic Direction & Capability Development – Oversee technology roadmaps, manage obsolescence, and drive technical upgrades to enhance business capability. Coordinate the development, acquisition, implementation and sustainment of business systems and services to ensure alignment with strategic goals and monitor progress against business benefits.
- Service Delivery & Operational Excellence – Ensure stable, secure, and high-performing service delivery across infrastructure, hosted platforms, and applications. Monitor operations, resolve disruptions, and implement business improvement initiatives to maintain quality while controlling costs.
- Release & Transition Management – Ensure tools, processes, and automation support compliant service transitions, testing, validation, and configuration management (project acceptance into production).
- Compliance & Business Continuity – Own legal, regulatory, and contractual compliance across IT services. Implement audit findings, maintain effective controls, and ensure business continuity planning is in place.
- Budget & Value Management – Meet financial targets while driving efficiency and value for Defence Delivery Business. Identify Business Improvement initiatives to help keep overall costs at an affordable level whilst ensuring a high-quality service to the business.
- Stakeholder Engagement – Build and maintain strategic relationships with internal and external stakeholders. Negotiate service expectations, gather feedback, and lead initiatives to improve communication and satisfaction.
- Incident & Problem Management – Apply advanced technical strategies and lead resolution of complex issues independently. Ensure robust incident and problem management practices are in place.
About You
- Extensive management experience in business systems administration and IT operation, having managed business as usual support teams in complex corporate environments
- Strong stakeholder management experience having led, developed and motivated multi-disciplinary teams
- Experience with ITIL-based service management frameworks
- Ability to negotiate with and influence internal and/or external stakeholders in a way which generates business benefit whilst maintaining key relationships
- Tertiary qualifications in Information Technology, Business, or related field
- Australian Defence security clearance or eligibility to obtain
About Us and Our Values
We believe in hiring for potential. If you don’t meet all the criteria, we still encourage you to apply. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. We are committed to wellbeing, diversity, inclusion, and providing opportunities across a global team. We recognise the sacrifices of those who have served our Nation and support our veteran community through VetNet Australia and other programs.
For more information about our employee benefits, flexibility, and recruitment process, please visit:
Clearances
A Defence security clearance is required for this role. Applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances is available on request.
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📌 Business Systems & Infrastructure Manager – Defence Delivery
🏢 BAE Systems
📍 Australia