OverviewThe position oversees Barista duties, overall customer experience and operations, responsible for staff management (hiring, training, scheduling), maintaining a clean and inviting area, ensuring excellent customer service, managing inventory and supplies, and coordinating communication between the front and back-of-house teams to drive customer satisfaction and cafe profitability.Overall, a Gun Barista who plays a key role in creating a welcoming atmosphere for customers while delivering high-quality beverages, food and service in a fast-paced work environment.Key ResponsibilitiesStaff Management: Recruit, train, and schedule FOH staff, such as servers, hosts, and baristas.Supervision: Oversee daily shift operations, ensure staff adhere to internal policies, and maintain excellent customer service standards.Customer Experience: Coffee Preparation: Preparing a variety of coffee beverages according to customer preferences and cafe standards.
This includes using espresso machines, coffee grinders, and other equipment to brew espresso, drip coffee, lattes, cappuccinos, and other specialty drinks.Customer Satisfaction: Ensure guests receive a warm welcome, excellent service, and a positive overall experience.Knowledge of Special Diets: Be familiar with alternative milk options (such as soy or almond milk) and accommodate special requests.Upselling and Promotions: Promote special offers, new menu items, or loyalty programs to customers and on social media pages as planned.Issue Resolution: Address customer complaints and feedback promptly and professionally to resolve issues.Operational Management: FOH Operations: Manage the day-to-day operations of the front of house, ensuring a clean, organized, and well-maintained environment.Inventory & Supplies: Monitor inventory levels, order supplies, and manage stock control for FOH areas.Menu Knowledge: Have a thorough understanding of the café's menu, including all beverage options, ingredients, and pricing.
Be able to make recommendations to customers based on their preferences.Cash Handling and POS Systems: Process transactions accurately and efficiently.
Handle cash, credit card payments, and operate POS systems to ring up orders, handle cash transactions, and provide receipts.Communication: Facilitate efficient communication between front and back-of-house staff.Administrative Tasks: Scheduling: Develop and maintain work schedules for FOH staff.Budgeting: May assist with financial reporting, tracking expenses, and managing budgets.Health & Safety: Ensure compliance with all hygiene, health, and safety regulations.Leadership: Robust leadership skills to motivate and manage the FOH team.Customer Service: A strong focus on providing outstanding customer service.Problem-Solving: Ability to handle unpredictable situations and resolve issues effectively.Organization & Time Management: Crucial for managing schedules, inventory, and various tasks.Job InsightsSalary match, Number of applicants, Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a barista?
Which of the following types of coffee do you have experience preparing?
Have you worked in a role where you were responsible for stock control?
How many years of people management experience do you have?
Do you have customer service experience?
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📌 Barista / Manager Foh (Full Time)
🏢 Ugly Duckling Cafe Kitchen
📍 Wollongong