We are seeking a skilled Field Service Technician to join our team. As a key member of our service team, you will be responsible for providing top-notch technical support and services to our customers. Your primary focus will be on performing and coordinating service activities related to our equipment, including Metso Analyzer Installed Base, Particle Size Analysers (PSI), and Elemental Analysers (Courier) related spares and wears.
This role requires strong technical skills, excellent communication and interpersonal abilities, and the capacity to work independently with minimal supervision. You should have a high-level fault-finding aptitude and be proficient in MS Office - Word and Excel. Additionally, you must have a current motor vehicle license and be physically fit and able to pass random medical and drug tests.
The successful applicant will play a crucial part in supporting our sales team by providing technical liaison services between customers and product divisions. This includes performing technical evaluations, analysing equipment and machine component failures, supervising projects on customer sites, and preparing post-site visit reports, time sheets, and expenses.
You will also be responsible for escalating questions and analysis to Technical Support and Engineering, as well as supporting warranty processes and Root Cause Analysis (RCA) where applicable.
About the Role:
* Perform and coordinate service activities relating to our equipment, including inspections, maintenance, and repairs.
* Provide technical liaison services between customers, product divisions, and sales personnel.
* Perform technical evaluations and analyse equipment and machine component failures.
* Supervise and oversee projects on customer sites.
* Complete field machine inspections per global and customer procedures.
* Elevate questions and analysis to Technical Support and Engineering.
* Prepare post-site visit reports, time sheets, and expenses after site visits.
* Support warranty process and Root Cause Analysis (RCA) where applicable.
Benefits:
We offer a dynamic and inclusive work environment, competitive compensation packages, and opportunities for growth and development. If you are a motivated and skilled Field Service Technician looking for a challenging and rewarding role, please apply today!
Required Skills and Qualifications:
* An Electrical/Instrumentation/Engineering qualification.
* Programmable Logic Controller & Distributed Control Systems experience advantageous.
* High-level fault-finding aptitude.
* Intermediate computer literacy in MS Office - Word and Excel.
* A valid motor vehicle license.
* Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
* Physical fitness to work in various environments.
* Excellent communication and interpersonal skills.
* Competency in Risk management and safety rule compliance.
Job Type: Full-time
Industry: Automation Machinery Manufacturing, Industrial Machinery Manufacturing, Machinery Manufacturing
Work Location: Various locations
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