Job Overview
This is a key role within our team, responsible for delivering high-quality services and ensuring safe working environments.
* Key responsibilities include implementing service quality standards, occupational health and safety policies and procedures.
* Establish effective relationships with staff to ensure alignment and integration of operational services.
* Provide technical expertise in IT system analysis and formulation of solutions.
* Manage change, capacity planning, incident management and risk management using best practices.
* Deliver end-to-end service delivery for enterprise systems within Queensland Health.
About You
We are seeking someone with:
* Experience in ITSM process development based on the ITIL framework.
* A strong understanding of technical domains, including Windows 10 and 11.
* Application packaging and enterprise printing solutions experience.
* Excellent communication skills and ability to provide technical direction.
* Ability to meet service delivery targets and implement service improvements.
Why Work With Us?
Join a supportive and inclusive environment that prioritises employee wellbeing.
* Enjoy flexible leave entitlements and training opportunities.
* Access to employee support providers and counsellors.
* Superannuation and leave loading benefits.