Job Title:
Housing Officer
About the Role:
We are seeking a skilled and motivated Housing Officer to join our team in Tasmania. As a key member of our Customer Services team, you will provide professional tenancy management services to residents and prospective residents across the region.
Key Responsibilities:
* Deliver quality tenancy management through clear, timely, and respectful communication
* Provide advice on tenant rights and responsibilities and support residents to understand their obligations
* Work with residents to resolve neighborhood or tenancy concerns and prevent future issues
* Manage tenancies in line with the Residential Tenancy Act and program requirements, including SDA legislation
* Identify tenancy risks early and work with internal teams to support tenancy sustainment
* Conduct routine, ingoing, and outgoing property inspections and maintain accurate documentation
* Manage rent collection, arrears, and tenancy debts in line with our procedures
* Maintain accurate and complete records in our tenancy management system
* Build effective relationships with support providers, referral agencies, and government stakeholders
* Manage end-of-tenancy processes, including bond disbursement and debt recovery
* Represent us in external forums, including Tribunals or Court when required
* Keep up to date with legislation, regulations, and program requirements
* Use reporting tools to monitor accuracy, compliance, and performance
Requirements:
* Experience managing a tenancy portfolio in community housing, public housing, or private real estate
* Experience supporting residents through complex or challenging housing issues
* Strong communication and relationship-building skills
* Ability to manage competing priorities and maintain accurate records
* Confidence working with vulnerable or disadvantaged communities
* Skills in Microsoft Office and report writing
* Understanding of housing legislation, regulatory frameworks, or a willingness to learn
Benefits:
* 5 weeks annual leave
* Salary packaging
* 16 weeks paid parental leave
* Supportive, inclusive, and people-focused culture
* Learning and development opportunities
Our Commitment:
We welcome applicants from diverse backgrounds and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ communities, and people with lived experience of housing insecurity.