TOUR DESK SUPERVISOR – Hamilton IslandAre you passionate about creating exceptional customer experiences and leading a team to success?
We're looking for a Tour Desk Supervisor to join our vibrant Hamilton Island team.
In this role, you'll support the Tour Desk Manager in the day-to-day running of our Tour Desks, ensuring every guest enjoys seamless, memorable experiences while driving team performance and maintaining the highest standards of service.Why You'll Love Working with UsWork with a skilled, close-knit team - be part of a professional and collaborative cultureLive in paradise -enjoy island living plus everyday essentials like a grocery store, school, gym, medical centre, post office, and even our own airport Enjoy incredible perks - subsidised furnished staff accommodation, discounts on dining and island activities, ferry concessions and moreEasy to get to - fly direct from major cities Where you'll make an impactInspire, lead and support the Tour Desk team to deliver unforgettable guest experiences every dayBe the friendly, go-to contact for our guests – responding to enquiries, requests and feedback with professionalism and genuine careMotivate and coach your team to achieve sales targets while creating fun, engaging and memorable customer interactionsBuild strong connections with tour providers and activity operators, ensuring our information is always accurate, helpful and up to datePlay a hands-on role in onboarding, training and developing staff, helping them grow and succeed in their rolesPrepare rosters, manage staffing needs and keep an eye on wage costs to ensure smooth, efficient operationsTake ownership of reporting, assist with month-end processes and maintain high standards in cash handlingKeep our marketing and guest information channels (apps, website, boards, live chat, email) fresh, engaging and on point What We're Looking ForYou're a natural leader who genuinely loves people and thrives on creating exceptional customer experiences.
You know how to ask the right questions, uncover what guests really want, and ensure your team delivers it every time.You're confident guiding others, staying calm under pressure, and handling challenges with professionalism and care.
Super organised and detail-focused, you set the standard for your team and lead by example.
With strong communication and negotiation skills – both written and verbal – you're able to connect with guests, motivate staff, and work collaboratively with stakeholders across the island.Perhaps you've been a Supervisor, Travel Agent, Tour Manager, or Hotel Concierge and are now ready to take the next step into leadership, or you're already in a supervisory role and want to grow your career in a unique island environment.To be successful, you'll needLoves working with people and is passionate about creating exceptional guest experiencesBrings experience leading or supervising a team – whether in hospitality, tourism, retail, or customer serviceEnjoys motivating others and has a natural ability to inspire a team to reach shared goalsCommunicates with warmth, clarity, and professionalism, and builds genuine connections with both guests and colleaguesStays calm, adaptable, and organised even when things get busyPresents yourself with confidence and positivity, setting a great example for your teamIdeally has a background in travel, tourism or hospitality – but if you're a strong leader with excellent customer service skills, we'll provide all the training you need About Hamilton IslandOur mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.A little island can do wonders – make your next career move one to remember.