About Us
We're a Perth-based, family-owned MSP with a reputation for solving complex IT problems and delivering exceptional support. For 25 years, we've built strong relationships with businesses across a range of industries by providing proactive, reliable, and secure IT solutions.
About the Role
We're seeking a Level 3 IT Support Technician who thrives on autonomy and takes pride in delivering high-quality solutions. You'll be the go-to expert for escalated issues, complex projects, and infrastructure improvements for our clients.
What You'll Do
* Lead troubleshooting and resolution for Level 3 escalations.
* Design, implement, and maintain network, server, and cloud solutions.
* Mentor Level 1 and Level 2 team members to build capability.
* Manage projects end-to-end, including client communication and documentation.
* Proactively monitor and improve client environments to reduce downtime and risk.
What We're Looking For
* Integrity and ownership — you take responsibility and deliver on promises.
* Strong soft skills — you communicate clearly and build trust with clients and colleagues.
* Autonomous worker — you're self-driven and comfortable managing your priorities.
* Proven experience in a Level 3 role, preferably in an MSP environment.
* Expertise in Microsoft 365, Azure, Windows Server, networking, and firewalls.
* Experience with security tools and best practices.
* A current driver's licence.
Why You'll Love Working Here
* Be trusted to work independently in a supportive environment.
* Direct access to decision-makers in a tight-knit team.
* Opportunities for ongoing professional development.
* A competitive salary and family-friendly culture.