INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE
Digga is Australia's leading manufacturer of innovative machinery attachments for the earthmoving and construction industry. As a multi-award-winning global company with five state-of-the-art facilities worldwide, we're known for engineering solutions that set industry standards. What truly sets us apart is our 12,500sqm Yatala facility in Queensland, where we manufacture approximately 85% of our components in-house, giving us unprecedented control over quality and innovation.
We are seeking a motivated Internal Sales & Customer Service Representative to join our dynamic team at our Head Office in Yatala, QLD. This role is ideal for someone who thrives in a fast-paced environment and enjoys proactively supporting sales growth while delivering outstanding customer service.
You will play a key role in managing inbound enquiries, building strong customer relationships, and supporting the wider sales team. To succeed, you will have administration experience, a strong interest in sales, excellent multitasking abilities, and a genuine desire to learn all aspects of our manufacturing business
You Will Be Responsible For
Efficiently and accurately processing internal sales orders, ensuring commercial and customer requirements are met
Attend to walk-in customers and manage on the floor sales, providing professional and solutions focused service
Liaise closely with Planning, Production, and Despatch teams to ensure orders are fulfilled correctly and delivered on time
Develop and maintain up to date knowledge of Digga's full product range to confidently support sales conversations
Manage end to end customer administrative requirements, from order placement through to delivery
Build, maintain, and strengthen effective working relationships with dealers and customers
Support the sales team and dealer network with enquiries relating to orders, stock availability, and delivery timelines.
Deliver a memorable customer experience by taking ownership of orders from point of sale through to successful delivery, ensuring accuracy, timeliness, and customer satisfaction.
To Be Successful For This Role You Will Have
Experience in a similar customer service or internal sales role, with a sound understanding of sales practices, highly regarded
Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent communication and interpersonal skills, with the ability to build rapport and influence outcomes
Confident, outgoing personality with a professional and customer-focused approach
Highly motivated self-starter with the ability to work autonomously and manage competing priorities
Reliable, dependable, and committed, with a strong work ethic
Well-developed organisational and planning skills, with strong attention to detail
Demonstrated passion for delivering exceptional customer service and consistently going above and beyond to exceed customer expectations
Proven ability to work effectively as part of a team, while contributing ideas and improvements to support timely and efficient project and order completion
Experience using ERP and/or CRM systems will be highly regarded
Whilst not essential, experience working within a manufacturing/trade environment or knowledge or passion for earthmoving equipment and attachments will be highly regarded.
Company
Opportunities for career progression and additional training
Free EAP service for staff and their families
Fitness App
Exclusive offers for well-known/leading brands and company's
Wellbeing toolkits
Assessments and support programs covering Financial, Mental, Physical and Social Wellbeing
Subsidised on site fitness sessions
Staff events such as company BBQs, Christmas Parties etc.
If you are a team player who has a passion for sales and creating memorable customer experiences looking to be part of an innovative organisation who values its people and supports career progression, then apply now.