Head of Customer Success – Fynd
Join to apply for the Head of Customer Success role at Fynd.
Fynd is teaming up with Biza.io to build industry‑leading customer success at the heart of Australia’s most important sectors – banking, energy, telco. Biza.io leads the charge in the Consumer Data Right movement, powering choice, transparency and control for everyday people.
About the Role
Reporting to the COO, you’ll own the entire customer journey – from contract close through onboarding, professional services, technical solutions, support, and beyond. This is an opportunity to transform the CS function into a world‑class SaaS success engine.
Key Responsibilities
* Lead and coach a tight‑knit CS team (starting with three direct reports) and scale the function.
* Design frictionless processes that empower the team and deliver seamless experiences.
* Bridge the gap with Product, Engineering and Growth to turn feedback into features and pain points into solutions.
* Define KPIs around retention, SLAs, NPS and project health and use data to spotlight what moves the needle.
* Speak the language of APIs, integrations and troubleshooting and manage complex, regulated spaces.
Required Qualifications
* 5–10+ years owning customer success in SaaS or startups, with a proven track record of leading teams to real wins.
* Experience in payments, fintech, professional services or other highly regulated environments.
* Tech‑curious, able to communicate effectively with product and engineering teams.
* Customer‑obsessed and operationally sharp, delivering standout experiences and seamless execution.
* Project‑management proficiency – deadlines, KPIs, processes.
* Cross‑functional collaborator who builds scalable, customer‑first solutions.
* Strong builder energy – thrive in high‑growth chaos and create structure and scale from scratch.
* Bonus: familiarity with EOS or Winning by Design, or a willingness to learn fast.
* Extra kudos for experience in banking, energy or telco SaaS start‑ups.
Benefits & Culture
* Remote‑first – work from anywhere with regular off-sites.
* Startup vibe – big vision, small ego, high impact.
* Series A funded, backed by OIF Ventures and Jelix.
* Highly competitive salary and strong growth potential.
Key Details
* Seniority level: Director
* Employment type: Full‑time
* Job function: Customer Service, Information Technology, Marketing
* Industries: IT Services & Consulting, Financial Services
If you’re ready to lead a high‑impact CS function, apply now. We’re also happy to chat before you apply!
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