It support technician - randstad

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia's largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn't just a job, it's an opportunity to support the social and economic development of remote communities.

As an IT Field Service and Support Technician, you will be the hands‐on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.

Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment.

Support end‐user devices such as desktops, laptops, and associated software.

Perform basic network resolutions including port testing, re‐terminations, and WAP diagnostics.

Assist the Help Desk team using ITIL‐aligned processes for incident and asset management when not travelling.

Maintain accurate records of hardware configurations and contribute to the internal knowledge base.

Provide high‐quality customer service by communicating technical information clearly to non‐technical users.

Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations.

You are a technically proficient and adventurous professional who enjoys a mix of field‐based problem solving and office‐based support.

Proven hands‐on experience with computer hardware, software, and troubleshooting.

Previous experience working within a Service Desk or Helpdesk environment.

Excellent communication skills with a strong focus on customer service.

Ability and willingness to travel frequently to remote locations and work in challenging field environments.

Experience in remote Indigenous communities or retail environments is highly regarded.

Confidence using hand and power tools is a plus.

Australian Citizenship or Permanent Residency.

Current Australian Driver's Licence.

Ability to obtain necessary clearances for remote community work.

5 weeks annual leave + 17.5% leave loading.

12% superannuation.

• Competitive salary with ability to salary package with additional benefits and money saving rewards.

The chance to make a meaningful difference in remote First Nations communities.