Job Title: Contact Centre Operator
We are seeking a highly skilled and motivated professional to join our team as a Contact Centre Operator.
About the Role
The successful candidate will be responsible for handling inbound and outbound customer calls in a professional and courteous manner, providing accurate information and solutions to customer inquiries, and escalating complex or unresolved issues to the appropriate team or department.
Key Responsibilities:
* Respond to customer inquiries and provide accurate information and solutions.
* Maintain detailed and accurate records of customer interactions and follow-up actions.
* Meet performance metrics, including call handling times and customer satisfaction scores.
* Collaborate with team members and other departments to resolve customer concerns effectively.
Requirements:
* Previous experience in a customer service or contact centre role.
* Strong communication and active listening skills.
* The ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
* Proficiency in using customer relationship management (CRM) software.