About the Role
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This is an opportunity to join a growing team of professionals providing an independent external reporting channel for clients to report serious misconduct. The role involves working with qualified professionals in a call-taking response team, interpreting complex information, and generating reports on behalf of high-profile clients.
The ideal candidate will require strong interpersonal skills, attention to detail, and the ability to think critically in a fast-paced environment. They will also need to be able to work independently, manage multiple tasks, and prioritize accordingly.
Key responsibilities include:
* Answering client calls and gathering relevant information
* Generating high-quality reports in accordance with quality standards
* Utilizing a call management system to track and manage calls
* Conducting quality checks on reports and escalating as necessary
In addition, the successful candidate will have the ability to interpret and analyze complex data, identify trends, and provide valuable insights to clients.
Requirements
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To be considered for this role, you will need:
* A tertiary qualification in a relevant field (e.g., Psychology, Business Management, Accounting, Commerce or Law)
* Sound working knowledge of Microsoft Office Suite
* Experience working with customers and/or in a role requiring strong interpersonal skills
* Attention to detail, problem-solving skills, and the ability to think critically
We are committed to creating a diverse and inclusive work environment where our employees can grow and thrive. If you are a motivated and results-driven individual looking for a challenging and rewarding role, we encourage you to apply.
Benefits
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We offer a range of benefits, including:
* A competitive salary and benefits package
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* The chance to work with a variety of clients and projects
We value flexibility and choice, allowing our employees to design their work week around their personal and professional commitments. We also prioritize diversity, equity, and inclusion, recognizing that everyone brings unique perspectives and experiences to the table.
Next Steps
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If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!