100% base, 0% commission, 10 days paid training.
First Focus is Australia's best mid-market Managed Service Provider, recognized for the 8th year in a row as the top MSP in Australia (check it out at CloudTango.com). We are growing rapidly, with over 300 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. As a stable company with over 15 years of consistent growth, we continue to win new clients and evolve our solutions.
We pride ourselves on being a truly great place to work, with a dynamic culture, clear vision, and strong leadership. We hire only the best people and seek a strong IT professional with deep knowledge of Managed Services and the needs of small to mid-tier clients.
We are seeking the best MSP-specialized Technical Account Manager in Western Australia. Why consider joining First Focus? What makes us better than your current employer?
No non-technical sales or account management staff Work with people who truly understand tech, from L1 to CEO.
We recognize your value and will support you to succeed
Managing relationships is just the start. Our entire delivery team is committed to providing an exceptional client experience.
We find and retain the best: top Service Desk, Project Engineers, and team members
Role
Our TAMs combine technical expertise with a passion for customer service and pre-sales consulting. This role offers variety, challenges, and career growth, as you will be responsible for the solutions delivered to multiple clients.
You will collaborate with our service desk, field techs, and engineering teams, ensuring strong technical support when needed.
This role suits an experienced Technical Account Manager, senior Project Management professional with MSP experience, pre-sales professionals with commercial acumen, or engineers who enjoy customer interaction.
Requirements
The ideal candidate will have extensive experience supporting clients of various sizes (from <50 to 500 seats) and possess technical and business competence across IT infrastructure areas.
If you are at the top of your game in an MSP, MSSP, or integrator, and seeking your next step, this could be your opportunity. The following are non-negotiables :
You must have a proven track record delivering outstanding support and advice within an MSP, MSSP, or similar IT service provider.
You must demonstrate success managing relationships with small to mid-sized clients across different industries.
Your values should align with ours, which are detailed on our About Us page.
You should have a genuine passion for helping clients understand and utilize technology, proactively anticipating their needs.
Our values emphasize transparency, support, and rewarding performance, including:
* Free access to Uprise, including coaching from qualified psychologists or counselors
* Flexible hybrid working arrangements
* 'Never Stop Growing ' — one paid study day each month, support for certifications, and pay rises for passing exams
* Internal training sessions and a library for ongoing learning
* Opportunities for personal and professional development through programs like FastTrack, Leadership Lab, and Leadership Academy
* Participation in our MAD (Making a Difference) Council focused on equality, charity, and environmental initiatives
* Option of a Tesla company car (conditions apply)
* Regular social events and a positive team culture
* Profit sharing as a loyalty incentive for long-term staff
We welcome applications from Neurodiverse candidates and encourage disclosure to tailor support options. Please review our Neurodiversity Statement for more details.
How do your skills match this job?
How do your skills match this job?
Update your profile to gain insights. Your application will include questions about your experience as a Technical Account Manager, client services, customer support, right to work in Australia, pre-sales experience, salary expectations, notice period, and English skills.
First Focus IT is Australia's #1 MSP, recognized for seven consecutive years as a top medium-sized business IT provider. We support over 35,000 end-users across diverse clients, focusing on transparency, training, and internal promotion.
Our perks include shared values, ongoing professional development, career growth opportunities, and benefits to support your individuality.
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