Sales and Service Opportunity
We are seeking a sales-oriented professional to join our team in Canberra Airport & City on a part-time basis. As a Sales & Customer Service Officer, you will be responsible for greeting and assisting customers in renting vehicles based on their preferences and needs.
Key responsibilities include:
* Greet and assist customers in renting vehicles as based on their preferences and needs
* Process rental agreements accurately and efficiently
* Promote and upsell additional products and services
* Address customer inquiries and concerns promptly and professionally
* Achieve or exceed individual and team sales targets
* Inspect vehicles before and after rental periods, noting any damages
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detailing and cleaning vehicles to business quality standards
* Refuel and transport vehicles
To be considered, you should possess:
* Previous experience in sales, customer service, or retail
* Car rental experience is highly desirable
* Excellent communication and interpersonal skills, with a customer-first mindset
* Confident using computer systems and technology
* Ability to work efficiently in a fast-paced, high-pressure environment
* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
* Valid Australian driver's license with a clean driving record
* Full working rights in Australia (current and ongoing)
* A positive, proactive, and team-oriented attitude
Benefits
As a valued member of our team, you will enjoy:
* A competitive hourly rate + shift loadings + generous, uncapped incentive scheme
* Ongoing training and development to help you thrive and level up your career
* Be part of an international brand with exciting opportunities to work across AU/NZ and globally
* Get rewarded for great referrals - earn cash through our Employee Referral Program
* Company uniform provided
* Access exclusive discounts on private health insurance with Bupa
* Enjoy generous employee discounts including discounted car rental for yourself, family, and friends as well as savings on gym services, influenza vaccinations, and more
* Unlock incredible travel benefits through our Accor All Hearts program giving you exclusive hotel discounts, dining offers, and lifestyle rewards across a global network
* Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
We strive to provide simple, seamless, innovative solutions that make mobility easy, enjoyable, and increasingly eco-friendly.