Role Summary
As a Digital Media Specialist at Monks, you will play a pivotal role in delivering best‐in‐class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high‐quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self‐leadership, you will collaborate with cross‐functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.
Role Responsibilities
* Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
* Maintain high attention to detail and adhere to SLA expectations.
* Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
* Maintain strong relationships with client operational teams.
* Own and manage a client plan and participate in (or lead) client meetings.
* Deliver value‐led engagements and represent Monks effectively in all interactions.
* Manage personal deliverables and time effectively while contributing to a high‐performance team culture.
* Proactively participate in team meetings, initiatives, and knowledge‐sharing.
* Provide feedback to leadership with proactive solutions on operational improvements.
* Manage mock billing and assist with troubleshooting invoice issues.
* Support accurate forecasting and ensure Salesforce and EOM compliance.
* Identify existing client growth opportunities and manage them within Salesforce.
* Understand and apply the scoping calculator and SOW/legal processes.
* Engage in partner feedback forums and maintain current platform certifications.
* Collaborate with partner client teams with leadership support where relevant.
* Assist in onboarding new team members and contribute to internal cultural initiatives.
* Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
* Attend industry events and collaborate with leadership to create case studies.
* Share insights and learning across the team from client work and market research.
Experience
* Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
* Demonstrated ability to manage client‐facing engagements and deliver to contract requirements.
* Experience working with financial systems, media forecasting, time tracking and billing.
* Experience using Salesforce is a plus.
* Proactivity, curiosity, and strong time management.
* Excellent organisation and attention to detail, with a 'what's next' mindset.
* Proficient in self‐prioritisation and capable of managing multiple workstreams.
* Comfortable working in a fast‐paced, frequently changing environment.
* Strong presentation and communication skills.
* Adept at both contributing to and leading internal initiatives.
We are an equal‐opportunity employer.
#J-18808-Ljbffr