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As the Client Account Manager, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention, and growth strategies across your entire portfolio, developing strong relationships with accounts by sharing performance metrics and insights to establish Impel’s products as best in class. You will work closely with your customer to understand their business and match their needs with Impel products. To be successful, you should be organised, a strategic thinker, excel at communication, and follow up to get the job done.
The successful candidate will be joining a small but rapidly scaling team in the UK representing customers across the breadth of the UK automotive retail industry. While the role is home-based, and a motivated, self-starter approach is beneficial, the team thrives on collaborative thinking and efforts, meeting regularly on scheduled conference calls, monthly and quarterly meetings, as well as social events, to foster a fun, cohesive and inclusive working environment.
Responsibilities
- Identify and cultivate strong relationships with key stakeholders within your portfolio
- Provide white-glove service to your clients by serving as their primary point of contact for all client-facing questions with the goal of client delight
- Provide customer insights and consultation to your clients through frequent reviews and in-person meetings that demonstrate an understanding of the market, advertising landscape, and how to help your clients achieve their goals.
- Collaborate cross-functionally to align campaign structure and strategies with client business goals
- Identify barriers to success, define the resolution and manage internal resources to help resolve
- Provide customer insights to Product teams for recent features, functionality, and enhancements
- Ensure all incoming client requests and concerns are resolved in an urgent, professional, and personable manner
- Utilise Salesforce to document and track customer engagement and interactions
- Perform other related duties such as participating in various projects or initiatives
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Software Development
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📌 Client Account Manager
🏢 Impel
📍 City of Ipswich