Description
Join a leading provider of integrated facilities services across Australia and New Zealand. At the Royal Adelaide Hospital, Downer delivers comprehensive non-clinical, operational and maintenance services including Cleaning, Orderlies, Patient Catering, Security, Patient Ward and Theatre support, Logistics and Building and Asset Maintenance that ensure optimum patient experience and outcomes.
We currently have a unique opportunity for the right person to step into a key role within our Quality and Performance Team on a 12 month contract. As a Continuous Improvement & Performance Analyst, you will be pivotal in driving operational excellence and service delivery oversight.
Responsibilities
As a Continuous Improvement & Performance Analyst at Downer, you'll enjoy a reasonably autonomous role within the established, supportive Quality and Performance Team. You will:
* Lead process improvement initiatives, using your strong analytical and problem-solving skills to interpret complex processes and data and translate insights into practical actions that drive real results.
* Apply your sound understanding of performance measurement, process improvement, and continuous improvement methodologies to optimise service efficiency and quality.
* Engage directly with service line leadership and senior contract leadership, presenting findings and recommendations clearly to influence decision-making and drive positive change.
* Utilise your proficiency in data analysis and visualisation tools (such as Power BI, Excel, and SQL) to uncover trends, monitor performance, and support strategic decisions.
* Manage multiple priorities with strong organisational and project management skills, ensuring improvement projects are delivered on time and with impact.
* Apply your understanding of change management principles to embed improvement initiatives effectively and support teams through transition.
Qualifications
What You'll Bring
* Bachelor's degree in business or related field (desired).
* Several years' experience in an equivalent role.
* Prior experience in consulting would be highly regarded.
* Strong analytical and problem-solving skills with proficiency in Power BI, Excel, and SQL (desired)
* Excellent communication and stakeholder engagement skills.
* Knowledge of performance frameworks, KPIs, and compliance reporting.
More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We're proud of our high-performance culture and commitment to diversity, offering:
* Training and development to support and diversify your career.
* With 30% of vacancies filled internally you'll find real opportunities to advance your career.
* : healthcare discounts, great savings on retail purchases, car purchases and much more.
* Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.