Stramit is Australia's leading vertically integrated steel manufacturer and total steel building materials solutions provider. Part of the Fletcher Building Group, we employ 14,900 people across New Zealand, Australia and the South Pacific. Our purpose is simple: improving the world around us through smart thinking, simply delivered — creating real value for our customers and communities.
What you'll be doing: Customer Experience & Service Excellence
* Be the first point of contact for customer enquiries via phone, email, and face‐to‐face.
* Resolve issues end‐to‐end, aiming for first‐contact resolution wherever possible.
* Manage the full customer lifecycle — order entry, updates, delivery coordination and follow‐up.
* Investigate and resolve order issues, damages, credits, and service failures with confidence.
* Maintain accurate records and detailed notes to support seamless handover.
* Prepare accurate, timely quotes using approved pricing and systems.
* Provide product knowledge and solution‐based guidance to customers.
* Support Account Managers with quote revisions, follow‐ups and smaller sales enquiries.
* Help drive retention and conversion through proactive, relationship‐focused service.
The Conduit Between
* Work closely with customers, Account Managers, Operations, Warehouse and Dispatch.
* Act as the central coordination point to ensure orders are customer‐ready and delivered accurately.
* Flex across service, quoting and operational support depending on branch priorities.
What we're looking for
* 1–2+ years' experience in customer service, internal sales or a service/branch environment.
* Confident communicator who can build rapport with customers and internal stakeholders.
* Strong attention to detail — especially in quoting, order entry and follow‐up.
* Comfortable working to KPIs and juggling multiple priorities.
* Outcome‐focused, resilient and adaptable.
* Experience in B2B, manufacturing, building products or trade environments (highly regarded).
Why this role is different
* No outbound cold calling.
* Elevated, trusted position — not just order taking.
* Genuine influence on customer outcomes and branch performance.
* Strong connection to both local operations and a national service community.
* Opportunity to grow your commercial and stakeholder management skills.
Benefits
* Generous parental leave (26 weeks full pay for primary carers or 52 weeks at 50%).
* Strong inclusion and diversity benefits, including GenderAffirmation Leave.
* Access to PerkBox with hundreds of retailer discounts.
* Full training, modern systems and the tools you need to succeed.
If you're ready for a role that goes beyond traditional customer service — where your judgement, communication and coordination skills truly matter — we'd love to hear from you. Apply now.
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