Dynatrace Canberra, Australian Capital Territory, Australia
Your role at Dynatrace
In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal of ensuring that customers are self-sufficient with Dynatrace technologies.
Consultants are expected to represent Dynatrace professionally, as an observability expert and a trusted advisor, to maximise customer satisfaction, adoption, and value realization for all engagements.
You will be an Australian citizen, holding (or being eligible to obtain) federal security clearance.
Responsibilities
Monitor customer's critical application performance and availability
Summarize and review performance trends in operations status meetings
Assist customer staff in the troubleshooting and root-cause diagnosis of performance issues
Maintain and enhance dashboards and reports to meet requirements of IT and business users
On-board additional applications for monitoring
Mentor and train customers on the Dynatrace solution and its best practices
Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments
Provide, enhance and document the value realised by customers leveraging Dynatrace
Provide regular status updates and project documentation to support efforts at customer engagements
Tailor activities and priorities to achieve customer goals
Assist sales team in identifying new opportunities for product and services revenue at customer sites
Ensure health of the client's Dynatrace deployment
Maintain accurate deployment documentation
Travel And Training Requirements
Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel.
However, on occasion, relocation or site visits may be required
Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities
Required Skills
Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java / .
NET / Python development
Good understanding of cloud and infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
Good understanding of web and enterprise applications
Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
Excellent organizational/time management skills
Must have strong interpersonal communication skills and a passion to learn new technology
Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
Must have excellent written, oral, and presentation communications skills
Must possess excellent problem-solving and analytical skills
Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment
Desired Experience
Previous consulting experience and / or Project Management experience is a plus
1+ years of experience in software engineering and Object-Oriented Programming (OOP)
1+ years of enterprise web or application development/support/operations (.Net, Java, JavaScript, AJAX)
Ideal candidates will have 2+ years of Dynatrace (or other Observability tooling) Technology experience
Dynatrace (or other Observability tooling) Product Certification
Why you will love being a Dynatracer
Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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