Operations Manager Role
We are seeking an exceptional Operations Manager to lead our Front Office and Food & Beverage operations teams.
* Lead the Operations teams to achieve positive guest metrics and feedback.
* Establish and implement service recovery guidelines to ensure complete guest satisfaction.
* Drive recruitment, succession planning, and onboarding across hotel operations.
* Maintain a climate that attracts, retains, and motivates top-quality talents.
* Develop and implement financial and operating plans to safeguard guest satisfaction and promote profitability.
Required Skills:
* Management experience in Hotels across Rooms and Food & Beverage.
* Comprehension of Hotel systems and revenue management principles.
* Excellent project-management abilities and experience working independently on projects.
* Great communication skills (written and verbal).
* Able to manage complex relationships with demonstrated skill in interacting with guests, staff, and third parties.
Benefits:
* A competitive salary that rewards your hard work.
* A wide range of benefits designed to help you live your best work life.
* Full uniform provided.
* Impressive room discounts.
* The best training in the business.
What You Can Expect:
* Opportunities for growth and professional development.
* A dynamic and supportive work environment.
* The chance to make a real difference in our guests' lives.