Customer Service Representative - CommScope
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney, Australia.
The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures.
The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover).
This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
Order Management - Process purchase orders, sample requests and/or approved return requests and follow through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
Process rebate claims and stock returns approved by Product Line Management
Support quality and warranty process where required
Participate actively in on-going product, process, systems and business skills training; Provide support and back-up assistance to peers
Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
Required Qualifications and Experience for Consideration
Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment
Knowledge or experience with SAP system preferred
Excellent communication skills and with good telephone etiquette
A pleasant personality with a passion for service excellence
A strong team player who can adapt to fast paced and dynamic environment
What Happens After You Apply
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.
Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next, come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you are seeking an accommodation for the application or interview process, please contact us to submit your request.
You can also learn more about CommScope's accommodation process and EEO policy at.
Customer Service Representative - Drive
Drive is Nine's brand appealing to the automotive enthusiast.
Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.
The following describes the role as part of the Drive Marketplace team at Nine, based in McMahons Point, NSW, AU.
Day to day you will:
Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.
Qualifications
1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
Strong communication skills with a customer-first approach.
Proficiency in CRM platforms like Salesforce.
A knack for data analysis to support client goals.
Excellent organisational skills and the ability to multitask effectively.
Comfort working independently and collaboratively with various teams.
Additional information
Nine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.
Our content reaches almost every Australian - meaning what we do has real impact.
We bring people together, celebrate the big moments, and capture the everyday ones.
Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
We're evolving and we need people like you to bring new ideas, innovate and make your mark.
How we work
At Nine, our flexible work options vary by role and team.
Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements.
We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
We're committed to a safe, respectful and inclusive Nine.
From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Customer Service Representative - Patient Support
Casual Position | 3-Month Contract | In-Office
The Role: Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details: 3-month initial contract with potential for extension.
In-office position.
Work rights: Please note you must already have the right to lawfully work and live in Australia.
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