Bilingual Technical Customer Support Specialist - English & Spanish - Remote
An experienced bilingual technical support specialist with strong analytical and customer service skills will join our client's support team in a full‐time, remote capacity. Responsibilities include onboarding new clients, training, troubleshooting, and continuous improvement of our SaaS platform.
Salary: $70,000 – $85,000 AUD base, 3 weeks paid vacation, statutory holidays, sick days.
Location: Australia – remote (client head office in Toronto, ON).
Responsibilities
* Lead onboarding processes for new clients, including training on system features and functionality.
* Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations.
* Respond to customer inquiries and resolve technical issues in a timely and professional manner.
* Provide proactive support to ensure ongoing customer satisfaction.
* Assist with testing and validation of new features or updates to the software.
* Collaborate with cross‐functional teams (development, product) to improve the overall customer experience and provide feedback for continuous product improvement.
Qualifications
* Prior experience in cash processing or cash‐in‐transit industries is a strong asset.
* Strong analytical and problem‐solving skills.
* Excellent verbal and written communication skills – fluent in both English and Spanish.
* Ability to work independently and effectively in a remote work environment.
* Tech‐savvy and comfortable with SaaS platforms and client‐facing technical interactions.
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