Graduate Service Desk Analyst
**Graduate Service Desk Analyst**
**Job no**: 494543
**Work type**: Full time
**Location**: Perth
**Categories**: Consulting, Graduate
Do you want to work in a flexible and supportive environment where you are connected to an extensive network with world-class networking and career growth opportunities?
Our Graduate Program has been designed to provide you with the **technical, personal, and professional development** to enable you to become our next generation of partners, managers and industry leaders!
**What we offer**:
At RSM, you do meaningful and impactful work that makes a real difference in people's lives.
RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you.
As a leading professional services firm, we invest in your future and connect you to an extensive network of national and global resources.
Learning from the **best and brightest minds in the business world**, the RSM Graduate Program will help launch your career by offering a diverse range of benefits:
- Receive a $500 professional start-up bonus;
- CA Program financial support and membership, paid study leave, and course completion bonuses;
- Access to senior leaders and technical experts who guide, mentor and shape your career;
- Access to structured programs and technical conferences to aid professional development;
- Employee Assistance Program to support positive mental health and wellbeing;
- Regular office social events to build your professional networks;
- Total Permanent Disability and Income Protection insurance for all permanent employees;
- Experience working on a diverse range of clients; and
- Being part of a Top 100 Graduate Employer award-winning program!
**Who we are**:
RSM Australia is a member of RSM, **the world's 6th largest network of audit, tax and consulting **firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.
**About the Opportunity**:
The Graduate Service Desk Analyst is responsible for providing first-level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
**About your Responsibilities**:
You will be Responsible for:
- Performing remote troubleshooting through diagnostic techniques and pertinent questions;
- Determining the best solution based on the issue and details provided by customers;
- Walking the customer through the problem-solving process;
- Directing unresolved issues to the next level of support personnel;
- Providing accurate information on IT products or services;
- Recording events and problems and their resolution in logs;
- Following-up and updating customer status and information;
- Passing on any feedback or suggestions by customers to the appropriate internal team
- Identifying and suggest possible improvements on procedures.
**Who you are**:
- You are currently studying towards or have recently completed a Bachelor's degree in Computer Science or a related field, or completion of an apprenticeship in a relevant area;
- Have good understanding of computer systems, mobile devices, and other tech products;
- Are able to effectively diagnose and resolve basic technical issues;
- Enjoy solving problems;
- Can contribute to a team dynamic and bring your unique skills and ideas to the table;
- A can-do attitude and a passion for continuous learning and professional growth.
**How you apply**:
**Advertised**: 16 Oct 2024 W. Australia Standard Time
**Applications close**: 13 Nov 2024 W. Australia Standard Time
Job ID 494543