Job Overview
* This role involves providing high-quality student-focused support as the first point of contact for Charles Sturt students.
* Responsibilities include responding to enquiries via phone, chat, email, and front counter service.
The Customer Service Adviser plays a key role in delivering timely assistance and efficient administration throughout the student lifecycle.
Below are the key aspects of this position:
Key Aspects of the Role
* Full-time fixed term contract (12 months).
* Location: Bathurst or Wagga Wagga.
* Previous experience in a contact centre environment is highly regarded.
In order to excel in this role, you will need to possess:
Requirements
* A strong passion for delivering exceptional customer service.
* Excellent communication and interpersonal skills.
* Confidence in using integrated platforms and digital tools to manage high-volume enquiries and workflows.
Benefits
As a valued member of our team, you can expect:
* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.