Job Information
* Job no: WWREQ0033899
* Employment type: Full Time
* Location: Sydney, Melbourne
* Categories: Networks & Systems Administration
About The Role
We are seeking a Systems Engineer to own and operate an enterprise Application Control capability, with a strong focus on the Airlock Digital platform.
This role is responsible for the installation, configuration, operation, and ongoing management of Airlock across a large end‐user computing environment.
While Airlock experience is highly desirable, this role is suited to candidates who understand application control concepts and can confidently operate and support such platforms at scale.
Responsibilities
* Own and operate the Airlock Digital platform, including installation, configuration, maintenance, and upgrades.
* Manage the Airlock agent across Windows, macOS, and Linux endpoints.
* Administer application allow lists, execution policies, and control rules in line with customer security requirements.
* Process service requests, including application block / unblock requests, new software onboarding and OTP session management.
* Resolve application control incidents within agreed SLAs, including break‐fix support for platform failures.
* Manage Airlock vendor relationships, including incidents, requests, and escalations.
* Integrate Airlock with enterprise tooling such as Splunk for logging, monitoring, and compliance reporting.
* Monitor platform availability, performance, and capacity.
* Support the transition of Airlock from project delivery into BAU operations.
* Develop and maintain operational documentation, work instructions, and knowledge base articles.
* Produce monthly compliance, service performance, and incident reporting.
* Collaborate with cyber security, end user compute (SOE), application packaging, and service management teams to ensure seamless service delivery.
What you'll bring to the table
You are a hands‐on Systems Engineer with experience working in enterprise end‐user computing or security environments, and you understand how application control technologies are implemented, operated, and supported in practice.
* Airlock certification OR proven hands‐on experience operating Airlock (or similar) in an enterprise environment.
* Strong understanding of application control concepts.
* Knowledge and exposure to packaging, deploying, and supporting endpoint agents at scale.
* Background in SOE, endpoint security, systems engineering, or application packaging.
* Proven ability to troubleshoot and resolve operational incidents in SLA‐driven environments.
* Experience working with vendors and managing technical escalations.
* Strong documentation, reporting, and stakeholder communication skills.
Equal Opportunity
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran‐friendly employer.
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