Job Title:
Customer Service Officer
About the Role:
This is a customer-facing position that requires high-quality service delivery to all customers seeking to do business with us. The successful applicant will be responsible for providing exceptional customer experience, promoting our organisation as efficient and effective.
Key Responsibilities:
* Provide high-quality customer service to all customers
* Ensure provision of excellent customer experience
* Promote our organisation as an efficient and effective entity
Selection Criteria:
Qualifications:
* A Higher School Certificate or equivalent qualification, or satisfactory experience in administration
Skills And Experience:
* Proven experience in cash handling, including varied methods of receipting and daily balancing
* Demonstrated experience in a customer service role, both face-to-face and digital environments
* Experience with various computer applications, including Microsoft Office and EFTPOS devices
* Strong time management and ability to manage multiple tasks in a fast-paced environment
Desirable Qualifications:
* Customer Service Qualification or willingness to obtain within 12 months
* NSW Class C Drivers Licence
* Appointed as a Justice of the Peace or willingness to obtain within 6 months
Employment Terms:
* Employment will be in accordance with the terms and conditions of the Local Government (State) Award 2023
* The classification for the position will be up to Operational Band 1, Level 2, Grade 2
* Salary will be in accordance with qualifications and experience, ranging from $999.85 to $1,054.90 gross per week