Join to apply for the Customer Support Officer role at Bendigo Bank1 day ago Be among the first 25 applicantsJoin to apply for the Customer Support Officer role at Bendigo BankDirect message the job poster from Bendigo BankEmployer Branding, DEI, and 2024 Disability Changemaker of the Year finalist.We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.It starts here. With Bendigo Bank… and you.You’ll love the good you can do here. Your passion for customer care will be at the forefront of all you do and this focus will see you thrive in assisting those experiencing financial difficulty.This role is rewarding, and it can be challenging.All training is provided by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever-evolving needs of our business. We want you to succeed and will back you every step of the way! This is a great opportunity to further develop your customer interaction skills in an outcome driven team.As a Customer Support Officer in our Mortgage Help Centre you’ll make an impact by:Holding phone-based inbound and outbound conversations with our customers who are experiencing temporary or ongoing financial difficulty and who are currently (or at risk of becoming) delinquent on their loans, credit cards, business or savings accounts.Providing an exceptional level standard of customer service and support, working with the customer to understand their situation and needs.Tailoring appropriate solutions that will assist our customers to manage their obligations and safeguard their financial interests while also protecting the Bank’s security position.To set you up for success, all training (minimum 6 month period) for our Customer Support Officers is in-office based.We love the team environment it builds, with everyone learning together.After probation, this EA position is eligible for annual pay increases and due to the success and growth of the team, we have multiple full time positions available. Bendigo or Adelaide are the preferred locations.To succeed in this role, we’d love you to have:Demonstrated experience in a customer service-based role with a passion for delivering great customer outcomes (the customer is most important in this role!)Previous experience in banking, collections or a role supporting vulnerable or challenging customers an advantageExceptional verbal and written communication skillsGood financial acumenA caring and empathetic nature with the resilience to deal with people who are going through difficult timesProblem solving and ability to think outside the box to find solutionsPositive ‘can do attitude’ with a desire to make a differenceHigh attention to detail and accuracyHigh level of computer literacySo, why work with us?Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse every day.Want career opportunity AND future progression opportunities? Achieve both here, where we know that balance and progression go hand in hand.You’ll also get access to a great range of benefits, including:Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. We care deeply about our people, and we want to do everything we can to ensure that you can be well to do well. Sonder brings 24/7 support to our people who need it.Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choiceStill in two minds?Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!We’re making better, bigger. And we’ll get there with you.We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.We are committed to responding to all candidates, regardless of the outcome of your application.Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and FinanceIndustriesBankingReferrals increase your chances of interviewing at Bendigo Bank by 2xGet notified about new Customer Support Officer jobs in Adelaide, South Australia, Australia.Adelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 3 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 4 days agoCustomer Service Officer (part time - 3 days pw) | Community Bank West Beach | SAGlenelg North, South Australia, Australia 2 weeks agoCustomer Service Officers-State GovernmentAdelaide, South Australia, Australia 6 days agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 years agoAdelaide, South Australia, Australia 2 months agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoModbury North, South Australia, Australia 2 weeks agoPara Hills, South Australia, Australia 1 day agoPort Adelaide, South Australia, Australia 14 hours agoAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 4 hours agoMalvern, South Australia, Australia 1 month agoGlandore, South Australia, Australia 2 weeks agoCustomer Care Coordinator- Campbelltown SACampbelltown, South Australia, Australia 4 weeks agoAdelaide, South Australia, Australia A$30.00-A$33.00 4 weeks agoCustomer Care Service Agent - Gepps Cross SAAdelaide, South Australia, Australia 2 weeks agoMile End, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 10 hours agoCustomer Care Consultant - Regency Park, SAFerryden Park, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 1 week agoUnley Park, South Australia, Australia 15 hours agoAdelaide, South Australia, Australia A$33.00-A$35.00 1 week agoClient Care Representative | Clinical Administration - Adelaide CBDAdelaide, South Australia, Australia 1 week agoCustomer Care Coordinator- Campbelltown SACampbelltown, South Australia, Australia 4 weeks agoWe’re unlocking community knowledge in a new way. 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