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About the Aged Care Quality and Safety Commission:
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Teams
Audit
The Audit function is responsible for monitoring and assessing approved providers' compliance with the Aged Care Quality Standards by undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services. The audit operations team schedules audits and provides administrative support to the team to enable those audits.
The Audit team gathers consumer feedback on care and services and uses this to inform audits. Audit manages identified risk through a Risk Assessment and Response Plan (RARP), referring issues to the Risk Intake & Analysis (RIA) team as needed. Audit also engages extensively with stakeholders and collaborates internally across the Commission and the Regulatory Operations Division.
The Operations Support Officer - Audit will provide high-level administrative support to the Audit Operations team. The role supports the operations team to develop schedules, plan activities, administer travel arrangements and coordinate the provision of administrative support to an audit section to enable those activities.
Reporting to the Operations Manager – Audit, the role works closely with the Operations Manager and other the operations teams within the Audit sections and Regulatory Operations Division.
Assist the operations team in undertaking routine tasks aligned with established priorities, timelines and operational procedures.
• Coordinate scheduling and logistical arrangements for audit related activities, including travel booking and associated administrative support.
• Enter, manage and share regulatory information accurately within Commission systems to support quality assurance activities and reporting processes.
• Maintain accurate and timely records, including filing and version control, in accordance with Commission standards.
• Apply sound administrative practices to maintain accurate data integrity, support internal reporting and ensure consistent access to operational information across the section.
• Respond to routine enquiries from stakeholders and escalate complex queries to appropriate team members whilst maintaining professional relationships to support operations and efficient information flow.
• Undertake a range of administrative activities, including managing correspondence, calendar management and coordination, organising meetings and preparing meeting records to support daily team operations.
• Support project related tasks and team initiatives as required, contributing to operational outcomes that align with Commission priorities.
• Contribute to continuous improvement initiatives to assist building and growing team capability.
Registrar
Registration Operations is responsible for providing a centralised function that collects, triages and coordinates the processing of regulatory applications to support the planning, coordination and delivery of regulatory activities and publishing of provider information.
The Registration Operations section includes teams focused on the following:
1. Planning and coordinating the registration and audit programs
2. Collecting and triaging provider applications
3. Coordinating publishing of provider information
4. Designing and delivering tools and solutions for ROD
Registration Operations will work closely with each of the teams within the section and collaboratively with the Audit and Provider registration sections to plan, coordinate and support delivery of the Registrar group functions.
The Operations Support Officer, Registration Operations will provide administrative support to the Registrar Group, contributing to a centralised function responsible for collecting, triaging and coordinating the processing of regulatory applications. This supports effective planning and coordination of regulatory activities and publication of provider information.
The Registration Operations Section includes teams responsible for planning and coordinating the registration and audit programs, managing provider applications, and coordinating the publication of provider information.
Reporting to the Assistant Director, Registration Operations, the role works closely with all teams within the Section and collaborates with the Audit and Provider Registration Sections to plan, coordinate and support the delivery of Registrar group functions.
Assist with coordinating the delivery of the Commission's registration and audit program, provide operations support to staff across the Registration and Audit sections.
• Collate and triage provider applications and referrals ensuring efficient processing in line with approved procedures.
• Assist in coordinating the publishing of regulatory information on the Commission's website, including maintaining the Provider Register.
• Support the registration operations section and leadership team to meet agreed priorities through administrative and procedural coordination of regulatory activities.
• Support quality assurance processes by managing accurate storage, uploading and communication of regulatory information across Commission systems.
• Build and maintain working relationships with stakeholders and liaise on moderately complex operational and administrative matters, escalating as required.
• Contribute to maintaining and enhancing work practices, procedures, systems, and controls that support consistent regulatory outcomes and alignment with registration requirements.
• Maintain accurate records and support data integrity across systems and processes to enable consistent regulatory outcomes, enhance the accuracy, efficiency and alignment of established operational workflows within the Audit group.
• Undertake routine administrative tasks, including email correspondence management, calendar coordination, and meeting support such as minute-taking and secretarial requirements.
• Assist in delivering projects and operational initiatives aligned with the Commission priorities under limited supervision.
• Contribute to continuous improvement and demonstrate initiative to enhance the capabilities and outcomes of the Audit group.
Position Eligibility Requirements (Selection Criteria)
To be successful in this role you will need to demonstrate the following:
• Demonstrated experience in operations, administrative management, and/or project or service delivery roles within a defined framework to support the delivery of outcomes.
• Strong attention to detail and diligence in quality assurance, with the ability to interpret and adjust data insights to support the delivery of agreed outcomes.
• Strong interpersonal and communication skills, both verbal and written, with the ability to foster collaboration, develop and maintain effective stakeholder relationships across a range of organisational levels.
• Demonstrated ability to manage routine enquiries and appropriately escalate issues as required.
• Demonstrated strong organisational and time management skills to effectively operate in a dynamic environment, managing competing priorities, and coordinating team workload to deliver agreed outcomes.
• Demonstrated initiative in supporting continuous improvement and enhancing processes, systems, and controls to ensure consistent and compliant regulatory outcomes.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission's Regulatory Operating Model.
• Demonstrated experience and proficiency in Microsoft Office Suite applications for effective communication, data management, and related tasks.
Position Notes:
• Salary offered will be between $80,425 - $84,980 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 500-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Sunday 7th September, 11:30PM AEST.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Ahmed Kassem by emailing Ahmed.Kassem@agedcarequality.gov.au with Position title in the subject line.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative, Other, and General Business
* Industries
Government Administration and Government Relations Services
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