Liverpool University Hospitals NHS Foundation Trust
Clerical Officer & Receptionist
The closing date is 25 March 2026
We are looking to recruit a Receptionist/Admin Clerk to join our administrative team in this busy, friendly department.
The post holder will be based at the Cardio-Respiratory Unit at the Royal hospital and provide cover for a busy reception as well as the booking of cardiac and respiratory diagnostics, the main focus being the community ECG and BP service.
Applicants must display excellent verbal and written communication skills. Dealing with the public as well as colleagues in person, telephone and email communication is key to this role. This, together with carrying out admin tasks in the office will make this a varied and interesting role. Applicants will need excellent keyboard skills and have the ability to learn a range of computerised systems. The ability to adapt to new environments, be flexible and approachable is essential.
Main duties of the job
* Provide a quality booking and reception service within the Cardio-Respiratory Unit.
* Use hospital systems to book/cancel patient appointments.
* Deal face to face with patient/clinician queries and also over the phone.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Person Specification
Qualifications
* GCSE/Equivalent
Experience
* Experience of dealing with confidential matters
* Experience of working in a busy office
Knowledge
* Understanding of issues around confidentiality
Skills
* Excellent organisational skills
* Excellent Customer Care Skills
* Ability to use Word / Excel
Other
* Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Liverpool University Hospitals NHS Foundation Trust
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