Customer Service Manager Aspley jobs in Queens...
Archerfield, Queensland Mygration Pty LtdPosted 11 days ago
Job Description
Location: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days
About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations.
This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.
You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.
You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
Key Duties & Responsibilities
Team Leadership & Development:
• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.Customer Service Strategy & Process Improvement:
• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.Technical Customer Relations & After-Sales Support:
• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
Skills & Experience Required
• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
• Proven Bachelor Degree or Equivalent.
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
• Solid administrative skills and proficiency with CRM systems and standard office software.
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you.
Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted.
All applications will be treated with the strictest confidentiality.
Residential Service Manager
4163 Cleveland, Queensland $80151 - $88443 annum Cornerstone Medical Recruitment
Posted 54 days ago
Job Description
Permanent
Residential Service Manager - Aged Care (East Brisbane)
An established and highly regardednot-for-profit aged care provideris seeking an experiencedResidential Service Manager (must be clinical)to lead alarge residential aged care facilityinEast Brisbane.
This is an opportunity to join a values-led organisation whereresident care is not just a priority - it's at the heart of everything they do.
The organisation is committed to delivering exceptional, person-centred care and creating a supportive, homelike environment for residents, families, and staff alike.
Location:East Brisbane
Salary:Up to $160,000 + super + Not-for-Profit Salary Packaging
Sector:Residential Aged Care
Organisation:Large Not-for-Profit Aged Care Provider
About the Role
As the Residential Service Manager, you will take full responsibility for the operational, financial, and clinical leadership of the facility.
You will play a key role in shaping a culture where high-quality care, dignity, and respect are central to every interaction.
Key Responsibilities
Lead the daily operations of the facility, ensuring the highest standards of care and service
Champion person-centred care and resident wellbeing in every aspect of service delivery
Ensure compliance with Aged Care Quality Standards and other regulatory requirements
Lead, mentor, and support a multidisciplinary team to achieve excellence in care
Oversee financial performance, workforce planning, and resource management
Build strong relationships with residents, families, staff, and the wider community
Current AHPRA registration as a Registered Nurse (essential)
Demonstrated leadership experience in residential aged care
Deep understanding of aged care compliance, quality standards, and clinical governance
Proven ability to manage budgets and operational performance effectively
Strong leadership, interpersonal, and communication skills
A genuine passion for aged care and a commitment to enhancing residents' quality of life
What's on Offer
Salary of up to$160,000 + reimbursable expenses
Attractivenot-for-profit salary packagingto increase take-home pay
Supportive executive team and a well-resourced facility
A stable, values-based organisation focused on care, respect, and continuous improvement
Ongoing professional development and leadership support
How to Apply
If you are a values-driven leader who putsresident care firstand thrives in a collaborative, purpose-led environment, we'd love to hear from you.
For a confidential discussion, please contact Dara via email to arrange a confidential call -
Altrnatively, please click apply now and we will be in touch
Customer Service Reviewer Burdell QLD
Burdell, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
Customer Service Reviewer Sarina QLD
Sarina, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
Customer Service Reviewer Atherton QLD
Atherton, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
Customer Service Reviewer Cardwell QLD
Cardwell, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
Alligator Creek, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
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Agnes Water, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
Customer Service Reviewer Mount Isa QLD
Mount Isa, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
Charters Towers, Queensland The Realise Group
Posted 10 days ago
Job Description
Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers.
You can become a Customer Service Reviewer and provide valuable feedback to our clients
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