Havas is seeking a skilled Junior IT Support Analyst to join their team. As a key member of the IT department, you will play a vital role in providing technical support and maintaining the overall efficiency of the organization's IT infrastructure.
">
Job Description:
The ideal candidate will have a strong background in IT, with experience in software and hardware troubleshooting, problem resolution, and technical assistance. You will be responsible for managing all support requests through to resolution, maintaining documentation, ensuring compliance to all IT support procedures, and performing user account administration.
">
Key Responsibilities:
* Provide exceptional technical support to staff members, addressing software and hardware issues promptly and efficiently
* Maintain accurate and up-to-date documentation of all support requests and resolutions
* Ensure seamless integration of new technology and systems into the existing infrastructure
* Develop and implement effective strategies to improve IT support processes and procedures
* Maintain confidentiality and handle sensitive information with discretion
* Collaborate with cross-functional teams to identify and resolve technical issues
* Participate in ongoing training and professional development to stay current with emerging technologies and industry trends