Are you an organised, relationship-focused professional who thrives on creating smooth experiences and supporting schools and families?
Do you take pride in ensuring programs run seamlessly, stakeholders feel supported, and issues are resolved before they become problems?
We're looking for a Senior Customer Success Officer to join our Operations and Customer Success team at Junior Engineers — where we deliver engaging coding programs to schools and communities across Australia.
Why This Role Matters
You'll sit at the centre of our school network and parent community, ensuring programs are delivered smoothly, communication is clear, and every stakeholder feels supported.
This role is about service excellence, operational coordination, booking management and relationship care — ensuring our schools, students, and families have a consistently positive experience.
* Turning schools into long-term partners
* Solving problems before they escape
* Working with data to improve performance
About Us
At Junior Engineers, our mission is simple:
Unlocking the potential of every student and inspiring lifelong learning through cutting-edge technology education.
We are:
* Technology-driven
* Future-focused
We believe in our people. We operate as one team. And we do what it takes to create lifetime customers.
What You'll Be Responsible For; Customer & School Support
* Onboarding new schools and guiding them through program setup
* Acting as a key point of contact for schools and families
* Maintaining strong, proactive relationships with school coordinators
* Supporting parent communication and engagement
* Responding to enquiries with professionalism and care
* Manage bookings
Program Operations & Delivery
* Coordinating logistics across multiple school locations
* Managing contracts, compliance, and documentation
* Maintaining CRM accuracy and internal systems
* Identifying and resolving issues early to maintain high service standards
* Monitoring enrolment and participation data to support planning
* Identifying ways to improve communication and processes
* Contributing to better service systems and operational efficiencies
What We're Looking For... You are:
* Highly organised and detail-oriented
* Calm under pressure and solutions-focused
* A confident communicator — written and verbal
* Comfortable managing multiple stakeholders and priorities
* Genuinely motivated by helping customers succeed
You'll likely bring:
* Experience in customer success, service delivery, operations, or account coordination
* Experience using CRM or database systems
* Strong administrative and organisational capability
* Education-sector experience (highly regarded but not essential)
What You'll Gain:
* A meaningful role in a purpose-driven education organisation
* Ownership over service quality and stakeholder experience
* A collaborative and supportive team environment
* Flexibility with work-from-home arrangements
* The opportunity to positively impact students and school communities
If you're ready to combine customer excellence with commercial impact — and want to be part of a growing education-tech organisation — we'd love to hear from you.
Apply now and help us build the future of tech education.
#J-18808-Ljbffr