Senior Regional Officer Business Unit/Division: Regional Services Location: Geraldton (Eastward Road) Position Number: 13378 Salary: Level 4 $87,712-$92,057 PS CSA A 2023 Work Type: Permanent - Full Time Closing Date: 2023-11-02 3:00 PM Attachments: -
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The future of transport?
Be part of it
Working for the Department of Transport (DoT) gives you the opportunity to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all West Australians.
There has never been a more exciting time to join our team and be part of the future of transport!
Are you looking for a career not just a job?
Do you enjoy being out in the community and not in an office?
Do you have great customer service skills?
The Regional Services Business Unit is seeking positive, adaptable and customer focussed individuals to join our Geraldton team as a Senior Regional Officer.
This is a unique opportunity, located in our Geraldton office, will involve you interacting with a wide range of customers and stakeholders on the full range of transport related enquiries. This is a varied and exciting role in which no two days are the same, you will provide education and ensure compliance in respect of maritime and boating safety. In addition to the marine elements of this role, your focus will also be community engagement and ensuring education, compliance, and safety on the On-demand Transport industry. You will therefore you will be required to undertake travel throughout the Midwest region to present at schools and clubs on safety, conduct vessel checks and undertake safety inspections.
This position is all about delivering excellent customer service and ensuring the WA community have safe and reliable transport services. To succeed in this role, you will possess excellent communication and interpersonal skills including the ability negotiate and problem solve. Your ability to be adaptable and flexible and work with minimal supervision will be an asset to the team.
We have one (1) permanent full-time position available for immediate filling.
The attached job description form (JDF) will provide a full outline of the role, responsibilities, and selection criteria. This information will assist you with the preparation of your application.
Eligibility
To undertake this position, you are required to hold:
1. A current, valid Western Australian ‘C’ class driving licence.
2. A Coxswain Grade 2 Near Coastal or near completion.
3. A current National Police Clearance certificate incorporating criminal and traffic convictions and infringements.
We need someone who can
4. Deliver high-quality customer focussed service.
5. Take ownership, work autonomously and be willing to travel.
6. Work weekends and public holidays, in particular the busy summer period.
7. Be positive and adaptable to the changing needs of the business.
8. Demonstrate great team working capability.
9. Manage conflict effectively to ensure resolution.
10. Build and maintain positive, collaborative, and productive working relationships with a diverse range of internal and external stakeholders.
You can expect
11. A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
12. A varied and exciting role that has you out and about in the community.
13. Shift penalties for weekends and public holidays.
14. Comprehensive training and the opportunity to develop your career within a dynamic and forward-thinking organisation.
15. Support from your manager and team. We have a strong team culture and help each other achieve our customer service goals.