HPG works on a preferred partnership basis with reputable Aged Care facilities nationwide. Seeking a General Manager appointment within Aged Care? Get in touch with one of our specialist consultants today.
Position Overview
The General Manager of Operations plays a pivotal role in providing strategic leadership and direction for the effective and compassionate management of in-home aged care services. This position involves overseeing staff, ensuring client-centered care, maintaining compliance with regulations, and nurturing a positive and supportive atmosphere for both clients and staff members.
Responsibilities
Operations Management:
* Supervise the daily operations of in-home aged care services.
* Develop and implement operational policies, procedures, and protocols to enhance client satisfaction while complying with government guidelines.
* Ensure the highest standards of care for clients, promoting their safety, independence, and dignity.
* Collaborate with healthcare professionals and care teams to create tailored care plans.
Staff Leadership and Development:
* Recruit, train, and mentor staff members to cultivate a skilled and motivated workforce.
* Promote a positive workplace culture that encourages teamwork, professional growth, and employee satisfaction.
Regulatory Compliance:
* Stay informed about aged care regulations and accreditation standards to ensure full compliance.
* Lead preparations for audits and assessments.
Quality Assurance:
* Monitor and assess the quality of care and services provided, implementing continuous improvement strategies.
* Collect and analyse data to identify areas for enhancement and best practices.
Financial Management:
* Collaborate with the executive team to develop and manage the budget, ensuring effective resource allocation for financial sustainability.
* Manage costs while upholding the quality of care and services.
Client and Carer Communication:
* Foster open and transparent communication channels with clients and their families.
* Address concerns, feedback, and inquiries with compassion and in a timely manner.
Preferred Qualifications
* Degree in Healthcare Administration, Business Management, or a related field.
* Demonstrated leadership experience in managing aged care facilities or healthcare organizations.
* In-depth knowledge of aged care regulations, compliance, and accreditation standards.
* Strong interpersonal, communication, and conflict resolution skills.
* An empathetic and compassionate approach to resident care and staff management.
* Solid financial acumen and experience in budget management.
Benefits
* Competitive salary and benefits package.
* A collaborative and supportive work environment.
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