At ANZ, we're shaping a world where people and communities thrive. As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with seamless banking experiences. You'll be responsible for meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on available financial solutions. You will have the knowledge required to complete customer transactions as well as have in-depth needs-based conversations and fulfill products according to your accreditation level. This role is based mainly in branches and will deliver high standards of customer service ensuring customers are not only satisfied but strong advocates for ANZ. You'll be part of a collaborative team acting as a role model and peer coach delivering the best possible customer experience. About This Role: * Contribute to significant uplifts in customer engagement advocacy creating real value * Actively participate support bank programs initiatives * Take responsibility knowing your customer from risk perspectives * Ensure compliance with policies procedures Your Key Responsibilities: