Program Development Specialist
We are seeking a skilled Program Development Specialist to support the ongoing development and improvement of case management processes within our residential program. This role will focus on setting up practical systems and refining existing ones, with the aim of supporting staff to work in a consistent and sustainable way.
The successful candidate will have a strong understanding of trauma-informed and person-centered approaches, which underpin all aspects of our work. They will be responsible for leading accountable operational process design, fostering strong connections with practice-facing staff, and modeling therapeutic communication that reflects respect and builds strong connections.
Key Responsibilities:
* Lead the design of operational processes in response to legislative and policy changes
* Collaborate with practice-facing staff to test, adapt, and embed new ways of working
* Develop clear, trauma-informed procedures grounded in respect
* Ensure compliance and accountability with accreditation standards and sector requirements
* Cultivate a culture of feedback, accountability, and connection through respectful supervision and collaboration
Requirements:
* Diploma (AQF 5) in a relevant field is highly desirable
* Experience and knowledge in Out Of Home Care (OOHC) is highly regarded
* Skilled in case management and process improvement, with a strong sense of accountability
* Collaborative, with a talent for building positive connections across diverse teams
* Committed to compliance, quality standards, and continuous improvement
Benefits:
* Annual Leave 5 weeks
* Rewarding career pathways with opportunities for future growth
* Strong focus on employee health and wellbeing with assistance programs available
* Access to an Employee Assistance Program that can help you navigate challenges in your life
About You:
* Receptive to feedback and able to foster a constructive, reflective culture
* Adept at translating policy into practical procedures
* Strong communicator, modeling respectful, person-centered approaches