We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.
Day-to-Day
* Leading the way – managing guest experiences, team performance and hotel operations
* Prioritising workload and ensuring your team deliver authentic, memorable experiences
* Developing your team's skills to drive results that positively impact on hotel performance
* Having authentic conversations with guests to resolve issues, queries or concerns
* Being first point of contact for any critical emergency situations
Requirements
* Minimum Diploma or equivalent, some college preferred
* 2 years' front desk/guest service leader experience
* Must be fluent in spoken and written English
* Other languages may be preferred
* Basic mathematics skills
* Excellent communication, problem solving, reasoning and motivational skills
* Long periods of standing in the front desk areas and occasional lifting of heavy items
* Working knowledge of hotel property management systems like Opera beneficial
* Willingness to work evenings and weekends
* Must hold a valid visa with full working rights in Australia
Benefits
* Competitive salary that rewards hard work
* Full uniform, impressive room discounts
* Comprehensive training in the business
* Wellbeing support via myWellbeing framework
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.
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