Service Account Coordinator
We are seeking a highly organized and customer-focused Service Account Coordinator. This role is ideal for someone who thrives in a fast-paced environment and is dedicated to delivering exceptional service in the Service and Uniform industry.
As a Service Account Coordinator, you will report to the Service Manager and be responsible for ensuring smooth relationships with our valued customers. You will play a key role in maintaining effective and efficient working relationships with all clients.
Key Responsibilities:
* Develop and maintain positive client relationships to achieve service excellence.
* Perform accurate and efficient data entry.
* Prepare regular reports using Microsoft Excel.
* Provide administrative support to the service team.
* Manage special orders, customer account changes (increases, decreases, size changes, and inventory changes)
* Support the administration team with accounts reconciliation processes, including filing, maintaining records, collecting/registering customer cheques, and processing daily banking deposits.
* Address accounts receivable phone enquiries
* Record and process all debtor receipts and allocate bank statements to the general ledger.
* Direct new business opportunities to the sales team.
* Promote the features and benefits of our products and services to customers.
* Resolve customer complaints promptly to build loyalty.
* Maintain the customer master database.
* Prepare new proposals and customer correspondence.
To be successful in this role, you will have:
* Proven customer service skills.
* Exceptional attention to detail.
* Well-developed telephone skills.
* Proficiency in Microsoft Office, particularly Excel.
* High level of integrity and sound values.
* Tolerance for routine and repetitive work while maintaining quality standards.
* Ability to work effectively within a team environment.
* A strong customer orientation, actively working to meet customer needs.
* Goal and task-focused approach, actively pursuing and achieving targets.
* A continuous improvement mindset, producing quality work and suggesting improvements.
* Strong written communication skills, able to draft effective business documents and correspondence.
For more information, please email Kerrie Donohue on Kerrie.donohue@randstad.com.au or call on 8468 8010 for a confidential discussion.
If the position is not quite right and you are on the hunt for your next opportunity within Transport, Defence, warehousing and Supply Chain, LET’S CONNECT!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.