As a Roadside Team Manager, you will contribute to the overall Motoring business plan by ensuring a high quality, consistent and seamless on-road service is delivered to our members via our employed patrols and delivering against Service Delivery Health & Safety, People, Sales and operational objectives.
What will you be doing?
* Developing, leading and driving the performance of Roadside Service Delivery Patrols and Flexi-Techs to achieve KPIs, including operational; Member/Customer Net Promoter Score (NPS); Sales & Revenue targets & business plan initiatives.
* Managing staff resourcing in conjunction with Motoring Workforce Planning.
* Reviewing and analysing performance data (financial, sales and activity reports), monitoring and measuring productivity, goal progress and activity levels.
* Collaborating with the Senior Leader Roadside Delivery in identifying and implementing continuous improvement initiatives including new systems and processes and procedures to enhance the member experience and drive operational efficiency.
* Building capability and capacity of internal resources (including cross functional).
* Fostering cultural and operational change enabling the delivery of improved performance and employee engagement.
* Embedding and driving a culture of a robust Health & Safety focused environment within the constraints of a remote workforce.
* Simplifying people and business process and systems to support RAC strategy and culture.
* Driving efficiencies and contribute to the longer-term strategy for the business unit.
What are we looking for in you?
* Experience managing a large team in an operational environment.
* Experience in managing occupational health and safety systems.
* Experience working as a Team Leader, Foreman or similar in the Motoring Industry.
* Qualified Motor Mechanic or equivalent trade is desirable.
* Tertiary qualifications in Business Management or a related discipline is desirable.
* Experience and/or qualification in Occupational, Health and Safety is desirable.
What Can We Offer You?
A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You'll enjoy:
* Access to exclusive RAC member benefits
* – our flexible working program
* A strong Diversity & Inclusion strategy
* Generous discounts on insurance and free roadside assistance
* In-house health and wellness programs
* Competitive salary + super, with the option to purchase additional leave
* A vibrant Social Club with over 900 members
How to Apply:
If you're ready to drive your career forward with RAC WA, we'd love to hear from you. Applications should be submitted through our online portal by clicking APPLY NOW.
Please note: Applications will be reviewed as they are received, and RAC reserves the right to close the vacancy without notice.