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Process Redesign Specialist - Fixed Term Contract
We are a business fuelled by optimism, unwavering customer focus, and a team of amazing people.
And that's where we come in… the amazing people
We don't sit back and wait for the future to happen; we are out there crafting our own path through new technology, innovation, and investment. We are a challenger brand with a challenger spirit.
In your role as Process Redesign Specialist, you will work closely with the business on an 18 to 24-month fixed-term contract based out of Sydney, Melbourne, or Adelaide to identify key areas for improvement that enhance customer experience through transforming underlying processes. You will use your creative thinking, process improvement, and problem-solving skills to help scope, size, and recommend improvements. You will spend time understanding the needs of customers and employees, mapping and analyzing current process performance, and designing and delivering solutions to meet these needs.
A formal certification in process improvement and redesign (e.g., Lean Six Sigma Green or Black Belt) is highly desirable. Proven experience leading or supporting complex redesign initiatives that deliver measurable benefits for customers and employees is essential.
Your day-to-day will include...
* Partnering with Process Owners and other members of the Process Centre of Excellence to understand and analyze current process performance
* Working with business owners to design and implement future state process solutions
* Recommending and sizing opportunities to uplift process performance and improve customer experience
* Proactively identifying areas for improvement and scoping new projects
Optus offers a range of benefits, including...
* 3 days in the office, 2 days remote – with flexible hours
* Competitive leave, including 2 additional 'Connected Leave' Days
* Access to resources, webinars, and support via the 'Parents at Work portal'
* Extensive online and facilitator-led learning resources for personal growth
* Employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals
* Vibrant campus life with facilities including restaurants, cafes, gymnasium, GP, and post office
* Free bus from Macquarie University Metro Station (every 6-8 minutes), morning and afternoon
Curious about our culture? Search #OptusLife on LinkedIn to see behind the scenes
At Optus, we value diversity and are committed to providing an inclusive application process for all job seekers, including those from diverse backgrounds, individuals with disabilities, LGBTQIA+ community members, veterans, and Indigenous Australians. If you require any adjustments or accessibility support during the recruitment process, please email or call. Please specify your preferred contact method, and we will respond within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, visit .
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