Rental Service Officer / Vehicle Service Agent
Are you passionate about sales and have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you.
We are seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Bendigo team on a full-time basis.
Why join Europcar?
* A competitive hourly rate + shift loadings + generous, uncapped incentive scheme
* Opportunity to maximise your income based on your exceptional performance with our incentive program
* Ongoing training and development
* Access to same-day pay via our financial wellbeing provider
* Employee Referral Program - earn when you successfully refer a candidate
* Company uniform provided
* Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
* Access to an international brand with opportunities to work nationally and globally
* Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
* Great culture, working with an energetic, supportive and high performing team
Key Responsibilities:
* Greet customers and assist them in renting vehicles based on their preferences and needs
* Process rental agreements accurately and efficiently
* Address customer inquiries and concerns promptly and professionally
* Inspect vehicles before and after rental periods, noting any damages
* Achieve or exceed sales targets
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detailed cleaning and maintenance of vehicles to business quality standards
* Refuel and transport vehicles
Requirements:
* Previous experience in sales, customer service or retail
* Car rental experience is highly desirable
* Strong communication skills and ability to interact with customers
* Computer literacy skills required
* Ability to work efficiently in a fast-paced, high-pressure environment
* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
* Valid Australian driver's license with a clean driving record
* Current and ongoing Australian work rights
* A positive can-do attitude
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We offer a wide range of car and van rental services, relying on a fleet of over 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar, Goldcar, Fox-Rent-A-Car, and Euromobil. Customers' satisfaction is at the heart of the Group's ambition and that of our over 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.