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Regional Key Account Coordinator -SR
The Regional Key Account Coordinator plays a crucial role in ensuring positive experience for key customers within their respective region. Drives focus on customers who are strategically important to the region, aiming to enhance customer retention, increase volume/share of wallet, and drive revenue growth (aligned to the regional commercial strategy). This will be achieved delivering on essential tasks and region-specific responsibilities to enhance the overall customer experience.
Regional Key Account Coordinator -SR
The Regional Key Account Coordinator plays a crucial role in ensuring positive experience for key customers within their respective region. Drives focus on customers who are strategically important to the region, aiming to enhance customer retention, increase volume/share of wallet, and drive revenue growth (aligned to the regional commercial strategy). This will be achieved delivering on essential tasks and region-specific responsibilities to enhance the overall customer experience.
Key Responsibilities
* Reduces variation from preplan to actual cycle times through effective customer orderbook planning and engagement
* Monitors and proactively assists in the reduction of onsite truck waiting times whilst improving on-time delivery (in accordance to supply agreements)
* Monitors and reduces late loads to Key Account Customers and projects through proactive communication with allocations team, sales team and customer.
* Review forward orders for Key Account Customers and ensures orders are set-up accurately and in-line with customer expectations. Proactively seek to have these orders confirmed well in advance where possible.
* Identify and collaborate with regional stakeholders to remove future day ghost/dummy orders where possible
* Review and maintain geofences for key projects and ensure they are set-up to maximise system efficiency relating to service delivery
* Regular face to face or virtual meetings with Sales to discuss current projects, critical pours, forecast volumes and target customers
* Frequent communication and timely updates to key CSC and internal stakeholders for major pours/customers
* Analyse and report on Key Account Customer pours performance to identify opportunities to improve for both Heidelberg Materials and the customer
* Proactive communication with nominated customers for:
* Confirmation of future order requirements
* On-the-day order updates
* Post pour feedback
* Provide detailed summary of progress through a monthly concise report.
* Ensure region specific tasks and projects are addressed in a timely manner
Skills And Competencies
* High passion for customer/sales and good at follow-ups
* Proficient in various software applications and ERP systems
* Strong influencing ability
* Strong attention to detail and accuracy
* Strong planning and organisational skills
* Ability to multi-task
* Possess a good degree of process/task orientation
Experience
* Customer facing orientated environment preferred
* >2 years allocator experience desirable but not required
If you are detail-oriented and passionate about supply chain management and customer service, we encourage you to apply
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Wholesale Building Materials
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