Job Description
Are you ready to be part of something truly innovative?
At DXC we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. In this role you will contribute to projects that matter while growing your career in a dynamic, supportive environment.
If you have a strong understanding of Workers Compensation Legislation, regulations and guidelines, this could be the perfect role for you.
As a Performance Management Specialist – Workers Compensation, you will collaborate within the Performance Improvement Team to develop best‐practice claims management strategies that improve business performance. Your work will support corporate objectives, maximising remuneration and enhancing operational and quality measures.
Responsibilities
* Assist in realizing organisational goals by aligning processes and driving efficient results.
* Help translate business plans into action plans, and monitor and review plans through to completion.
* Identify, analyze, and improve business processes to meet current goals and to create new ones that enhance profit and performance.
* Where appropriate, re‐engineer processes to reduce cost and cycle time and improve the quality of production and service.
* Analyse scheme and DXC performance data to identify performance against remuneration objectives, opportunities for improvement, and areas for further growth.
* Participate in and contribute to the development of new initiatives, strategies, and processes to achieve gains in business performance, working with the Continuous Improvement Team.
* Assist the Senior Management Team with planning and strategic orientation.
* Provide direction to staff members regarding selected components and aspects of their work, as required.
* Provide training, coaching, and mentoring to help employees reach their objectives and enable progression and potential.
Qualifications
* Understanding of Workers Compensation Legislation, regulations and guidelines.
* Strong understanding of the governing standards of practice.
* Strong understanding of agent remuneration drivers.
* Highly experienced with GWCC, CRM Salesforce, QLIK reporting, and other scheme systems including, but not limited to, Kofax and Payments Plus.
* Excellent oral and written communication skills.
* Highly developed self‐management and organisational skills.
* Continuous improvement and initiative – including flexibility and the ability to adapt to change.
* Effective consultation, negotiation, and influencing skills.
* Innovation and lateral thinking.
* Strong analytical skills.
* Problem solving and decision making.
* Relationship building.
* Customer service focus.
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate our diversity and recognise that the unique contributions of our people give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment Fraud Notice
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers, typically through online services or unsolicited emails claiming to be from the company. These emails may request personal information or payments as part of an illegitimate recruitment process. DXC never offers employment via social media networks and never asks for money or payments from applicants. More information on employment scams is available.
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