Job Title: Enterprise Account Manager
We are seeking a highly motivated and experienced professional to join our team as an Enterprise Account Manager. In this role, you will be responsible for managing large, complex aviation agreements with our growing customer base.
Key Responsibilities:
1. Manage assigned customers or verticals to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships.
2. As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
3. Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of our system by monitoring, investigating performance, developing and implementing corrective actions.
4. Serve as a customer advocate; maintain a positive attitude in crisis environments, and must have the ability to work independently with minimal direction.
5. Help implement airline and aircraft entry into service and growth plans. Provide training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability.
6. Identify, design, and lead implementation of system enhancements and automations to improve internal and external systems and process interfaces.
7. Represent us throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required.
8. Support and develop proposals to align new efforts with long-term strategic visions and engineering objectives, and to ensure contract requirements are executable.
Requirements:
* Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience.
* 6+ years of professional experience in business development, aviation operations, engineering, or account management.
* 6+ years working with customers to support a technical product or service.
Preferred Skills and Experience:
* Ability to interact with all levels within airline management on technical and account management issues.
* Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
* Experience working with regulatory bodies such as the FAA or EASA.
* Experience managing multiple complex projects and delivering under tight deadlines and resource constraints.
* Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills.
* Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features.
* Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful.
* Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels.
* Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules.
Additional Requirements:
* Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
* Must be willing to travel to other locations as needed (up to 40%).