Job Description
The Assistant Manager, Guest Experience is a leadership role that requires building and developing team members to create an environment where people feel a sense of belonging and have opportunities to grow.
This role involves leading from the floor to assess and fulfill the needs of the business, team, and guests. The ideal candidate will be able to foster a respectful team environment by welcoming and celebrating differences.
Responsibilities include managing the store's hiring process, providing training and coaching, identifying development areas, and sourcing training solutions. Additionally, this role involves leading performance management activities, including direct feedback and recognition.
* Team Management: Build and develop team members to create an environment where people feel a sense of belonging and have opportunities to grow.
* Hiring and Onboarding: Manage the store's hiring process, including recruitment, selection, and onboarding.
* Training and Coaching: Provide training and coaching, identify development areas, and source training solutions.
* Performance Management: Lead performance management activities, including direct feedback and recognition.
Overall, the Assistant Manager, Guest Experience plays a vital role in creating a positive and productive work environment.