Payment Officer
Full time fixed term role until 28 September ****
Geelong office location with flexible hybrid working
Offering a competitive starting base salary of $***** plus super and benefits
Help improve the everyday everyday
Right now were seeking a Payment Officer who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
About the role
As a Payment Officer youll be responsible for processing high volumes of provider accounts and client reimbursements with accuracy and efficiency. Youll deliver high quality customer service through inbound and outbound calls resolving account issues and supporting providers and clients with billing enquiries. This is a fast-paced role where your ability to meet KPIs while maintaining precision and attention to detail will be the key to success.
About the Team
This role is part of the Payments & Claims Support branch within the Service & Operations group in the Clients division which is focused on delivering efficient and effective support to TAC clients.
Youll be supported by a Team Manager who values collaboration and continuous improvement. Working closely with a team of dedicated professionals youll be part of a supportive environment that thrives on teamwork service excellence and shared success.
What were looking for
Accounts and Administration Expertise
You have experience in high-volume account processing ideally with a background in business administration or finance with an ability meet KPIs whilst maintaining accuracy
Customer-Focused Communicator
Youre confident on the phone with a strong ability to resolve queries and deliver first-call resolution in a fast-paced environment.
Problem Solver and Team Player
Youre proactive in identifying issues implementing improvements and working collaboratively to meet client and provider needs.
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful youll progress to a face-to-face interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Lucy Thomas at for a confidential discussion. Applications for this role will be accepted up until 11 : 55pm on Friday 24 October ****.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at. If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
A current TAC employee is eligible to apply for another position at TAC if :
The employee has been in their current position for at least 12 months; and
Has attained at least a competency 2 (for job groups 1-5); and
Is not currently on a Performance Improvement Plan (PIP)
Please note temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply.
Required Experience :
Unclear Seniority
Key Skills
CCTV
Federal Agencies
Customer Service
Clearance
Facility
Suspicious Activity
Property Damage
Public Safety
Daily Operations
Professional Development
Access Control
Communication
General Public
Procedures
Powerpoint
Employment Type: Full-Time
Experience : years
Vacancy : 1
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