About Us
People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours?
Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.
Join a Team Where Your Work Truly Matters
Each year, headspace helps thousands of young people aged 12 to 25, and their families and friends, access vital support through headspace services in over 154 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools. Wesley Mission Queensland is the Lead Agency for three headspace centres in Queensland – Capalaba, Hervey Bay and Maryborough.
At Wesley Mission Queensland (WMQ), we believe in care that goes beyond the clinical – care that connects. As an Intake and Assessment Advisor your role is responsible for coordinating the care care of the young people who are referred to the centre.
Why Join WMQ’s headspace Team?
- Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care.
- Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions.
- Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being
- Career development – Structured induction, mentorship, and professional growth pathways.
- Free and Secure Car Parking – No more paid parking!! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work.
- Team Culture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing.
- Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing.
- Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more
- Recognition Programs – If you thrive in an environment where we value recognition and rewarding employees on achievements, we take are acknowledged
- Career Advancement Opportunities – We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
Your Role as Intake and Assessment Advisor
You'll contribute to the development and provision of youth-friendly services to young people, their families and communities by:
- Manage incoming referrals to the Centre and use appropriate phone triage and intake skills to assess referrals using psychosocial assessments
- Actively and positively contribute to an Multidisciplinary Team environment which achieves best possible outcomes for young people, including attendance of young people’s case review, allocation, interagency and team meetings, and following organisational guidance from centre leadership
- Ensure young people and their families are active participants in the development and review of treatment goals and planning, and that positive, qualified relationships and rapport are developed and maintained with young people and their support networks
- Relate to young people in a manner which is relevant and appropriate to their developmental and cognitive level of functioning, provide services in a youth friendly manner, and promote and adhere to youth-friendly practice principles
- Complete case management tasks as required, including appropriate and timely liaison and referrals with internal and external staff, private practitioners, services, and agencies
This is a fixed-term position until 30/10/2027
What We’re Looking For
- Tertiary level qualifications in human services, behavioural/social sciences, community services, psychology, social work, counselling, or other relevant health discipline which provides a sound understanding and knowledge of assessing and working with young people at risk, or Diploma or Certificate level related qualifications
- Experience in an intake and assessment role within a multidisciplinary mental health setting or similar
- Demonstrated experience working in mental health and/or in-depth understanding of the mental health issues affecting young people, and including best treatment options, support services and co-morbidities.
- Knowledge and understanding of the theory underpinning evidence-based interventions and clinical practice as well as demonstrated excellence in their practical application.
- Ability to work in a culturally safe, holistic, youth-friendly way with young people from diverse backgrounds
- Demonstrated ability to identify, develop and maintain long term linkages and networks with a range of government, community, and corporate stakeholders to facilitate clear referral pathways for clients
- Highly effective and professional verbal and written communication, interpersonal skills, and computing skills, including proficiency across the Microsoft Office suite.
A Valuable Addition, Yet Not a Must-Have!
- Demonstrated understanding of working with Electronic Medical Records systems and/or Customer Record Management systems
- Experience and/or qualifications in interventions specific to alcohol and other drug presentations
Essential Requirements
- Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
- Relevant probity checks required by legislation and WMQ Limited policy.
- Current Driver’s Licence and willingness to travel for work
Why WMQ?
We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.
We offer our team members:
- Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!
- Access to salary packaging benefits that enable you to increase your take-home pay
- Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage
- Access to discounts on private health insurance, gym memberships and travel
WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
📌 Intake and Assessment Advisor
🏢 Wesley Mission Queensland
📍 Hervey Bay