Senior Leadership Role
This senior leadership position oversees the delivery of managed services, ensuring operational excellence and business growth. The successful candidate will lead high-performing teams and manage key stakeholder relationships to drive strategic outcomes aligned with client needs.
Key Responsibilities
* Develop and execute operational strategies for exceptional client experience and service quality.
* Promote continuous improvement and transformation initiatives across service delivery.
* Ensure compliance with contractual Service Level Agreements (SLAs) and service obligations.
* Lead financial oversight, including budgeting and cost control.
* Cultivate a culture of service excellence, transparency, and client partnership.
* Monitor Key Performance Indicators (KPIs) and implement service improvement plans.
* Act as an escalation point for major issues, resolving them professionally and efficiently.
* Collaborate with internal delivery and technical teams to ensure cohesive operations.
Requirements
* Proven senior leadership experience in managed services within complex IT environments.
* Strong knowledge of ITIL and full IT service lifecycle best practices.
* Demonstrated success in meeting SLAs and improving service performance.
* Financial acumen in budgeting and cost optimization.
* Excellent stakeholder engagement and conflict resolution skills.
* Passion for customer service and strategic partnership building.
* Ability to lead through change and deliver transformation outcomes.
About Us
We are committed to becoming the largest 100% Australian and New Zealand-owned IT professional services group. We invite you to join us on our steady acquisition and organic growth journey.